Refund and Cancellation
For Home Maids all customers are equally important and for your convenience we offer 24/7 customer service, so that we can provide quick responses to your calls for any feedback or complaints.
When you make a booking, we reserve time for you and turn away other potential customers to fulfill our commitment with you. But when we get a sudden request for any cancellation or rescheduling, planning a new schedule becomes quite an impossible thing. And for this reason, Home Maids has come up with some following policies for cancellation and refund procedures:
- If you need to cancel your appointment, please contact us at least 24hours in advance since we turn away other clients to reserve time for your cleaning. Any cancellations with less than 24hours notice is non-refundable.
- We request that Monday clients must make a cancellation request before the close of business on the preceding Thursday.
- We do provide a rescheduling benefit to our customers, however we require a 12-hour rescheduling notice. For rescheduling an appointment, you can either visit our website or can call our customer care executive directly. There is no charge for rescheduling with 12-hour notice on working days.